Lexdatum / Reference architectures
Reference architectures
Detailed architectures for the agentic systems we build: components, flows, tools, permissions, human checkpoints, auditability, failure modes and deployment options.
- informed
Customer Operations Agent — reference architecture
An agent that handles standard customer queries end-to-end across CRM, ticketing, knowledge and identity, and escalates the non-standard with full context.
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Enterprise Knowledge System — reference architecture
A system that turns the organisation's internal knowledge (documents, tickets, decisions, runbooks) into context that both people and agents can act on, with provenance and access control.
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We can walk you through any of these architectures in detail, or design one for your specific operational context.
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